We ship to the following countries:
Italy, France, Germany, Spain, Austria, Netherlands, Belgium, Portugal, Ireland, Croatia, Poland, Slovenia, Czech Republic, Hungary, Romania,
Slovakia, Switzerland, United Kingdom, USA, Canada, Australia, and other non-EU countries.

SPECIAL OR UNFORESEEN SHIPMENTS
For shipments not covered by these conditions (e.g., remote locations or corporate shipments),
please contact customer service at help@betbrothers.it for a customized quote.

Delivery times vary depending on geographical location.
Specifically:

SHIPMENTS TO ITALY (INCLUDING ISLANDS)
Delivery times: 2–5 business days (including islands, with possible extension of 1–2 days)

SHIPMENTS TO THE EUROPEAN UNION – ZONE 1 (France, Germany, Spain, Austria, Netherlands, Belgium)
Delivery times: 4–8 business days

SHIPMENTS TO THE EUROPEAN UNION – ZONE 2 (Portugal, Ireland, Croatia, Poland, Slovenia, Czech Republic, Hungary, Romania, Slovakia)
Delivery times: 5–10 business days

SHIPMENTS – SWITZERLAND
Delivery times: 3–5 business days

SHIPMENTS – UNITED KINGDOM (UK)
Delivery times: 5–8 business days

EXTRA-EU SHIPMENTS (USA, Canada, Australia, etc.)
Delivery times: 6–12 business days

SPECIAL OR UNFORESEEN SHIPMENTS
For shipments not covered by these conditions (e.g., remote locations or business shipments),
please contact customer service at info@hssc.it for a personalized quote.

Once an order moves to the processing status and is confirmed, it can no longer be changed or cancelled.
In special cases, we invite you to contact our customer service on the support page or directly at help@betbrothers.it, who will assess the situation and provide you with support.

Shipping costs vary depending on geographical location.
Specifically:

SHIPPING IN ITALY (INCLUDING ISLANDS)
Cost: EUR 7.50 for orders under EUR 100.00
Free shipping for orders equal to or greater than EUR 100.00
Delivery times: 2–5 working days (including islands, with a possible extension of 1–2 days)

SHIPPING EUROPEAN UNION – ZONE 1 (France, Germany, Spain, Austria, Netherlands, Belgium)
Cost: EUR 14.90
Delivery times: 4–8 working days

SHIPPING EUROPEAN UNION – ZONE 2 (Portugal, Ireland, Croatia, Poland, Slovenia, Czech Republic, Hungary, Romania,
Slovakia)
Cost: EUR 19.90
Delivery times: 5–10 working days

SHIPPING – SWITZERLAND
Cost: EUR 19.90
Delivery times: 3–5 working days
Any taxes or customs duties are the responsibility of the recipient

SHIPPING – UNITED KINGDOM (UK)
Cost: EUR 29.90
Delivery times: 5–8 working days
Any taxes or customs duties are the responsibility of the recipient.

EXTRA-EU SHIPPING (USA, Canada, Australia, etc.)
Base cost: starting from EUR 34.90
Delivery times: 6–12 working days
Taxes and customs duties, where applicable, are the responsibility of the recipient

SPECIAL OR UNFORESEEN SHIPPING
For shipments not covered by these conditions (e.g., remote locations or corporate shipments),
please contact customer service at info@hssc.it for a personalized quote.

NOTES
Free shipping thresholds apply to the order value net of any discounts.
Shipping costs are automatically calculated at checkout based on the
destination.

We are committed every day to ensuring the full satisfaction of our customers.
If for any reason you wish to return a product, you can do so within 30 days of receiving your order.

To initiate a return request:
- fill out the contact form in the Support section of the website, or
- write directly to help@betbrothers.it;
- attach photos of the product and a detailed description of the reason for the return, so that we can make an initial assessment of the case.

Returns for personal reasons:
- They are accepted if the product is intact, in its original packaging, and complete with all components of the package;
- Shipping costs for the return are borne by the customer;
- After receiving and verifying the item, we will proceed with a refund (partial or full) if the product is compliant.

Returns for damaged or non-compliant product:
- If the product has a manufacturing defect or damage upon arrival, the return shipping costs will be at our expense;
- After verification, a full refund will be issued or, if preferred, a replacement of the item.

Return requests submitted more than 30 days after delivery cannot be accepted. For reasons of hygiene and food safety, products showing signs of use cannot be accepted for return.

Refunds are provided in cases where a manufacturing defect, malfunction, or product non-conformity due to our production is found.
You can also request a refund within 30 days of receiving the product, only if the item is as good as new, never used, and complete with its original packaging.
To request a refund, please contact our customer service on the support page or directly at web@betbrothers.it, attaching photos and/or descriptions that document the problem. After the necessary checks, we will provide you with instructions on the refund process and timeline.

All our products are Nickel Free, with the exception of those made of stainless steel, such as the SilverPlus collection, the ChefGrill BBQ grill, the Mixing Bowls and the Diuttidì cutlery.
High-quality AISI 304 stainless steel naturally contains a percentage of nickel: this element, in fact, is what gives the material corrosion resistance, durability, and brilliance.

However, there are exceptions:
- The SilverPlus frying pan with Excalibur honeycomb coating;
- The entire Excalibur stainless steel collection.
This is possible thanks to the Excalibur non-stick honeycomb coating, which completely eliminates direct contact with nickel.

All other iron, copper or aluminum collections are completely Nickel Free. So you can safely purchase all products from the following collections:
- NeroSteel (iron);
- BeSteel (iron),
- DiamondTin (copper);
- BeWood (olive wood);
- MarmoPlus (aluminum).

FB Kitchenware accepts a wide range of payment methods to offer its customers maximum convenience and security during purchases. You can pay by credit and debit cards (Visa, Mastercard, American Express, and other major international cards), bank transfer, and other electronic payment systems. To ensure a simple and immediate experience, we also accept payments via Apple Pay, PayPal, Google Pay, and other popular digital installment payment systems such as Klarna. All transactions are processed through secure and reliable platforms to ensure the total protection of our customers' personal and financial data.

Yes, you can make purchases on the FB Kitchenware e-commerce site using Klarna.

If the product is damaged upon delivery, please contact our customer service immediately on the support page or directly at help@betbrothers.it.
We ask you to attach clear photos showing the damage, so that we can quickly verify the report and offer you the most suitable solution: product replacement or refund, according to the terms provided.

In the event of manufacturing defects or malfunctions attributable to our production, please contact our customer service on the support page or directly at web@betbrothers.it.
To help us best manage your request, please provide photos and/or descriptions documenting the defect found. After the necessary checks, we will inform you of the methods for replacement or refund according to the terms provided.

FB Kitchenware holds international certifications that guarantee the safety, quality, and compliance of its products with the most stringent regulations:

Whitford Certification: This certification confirms that the non-stick coatings used by FB Kitchenware fully comply with the requirements of the United States Food and Drug Administration (FDA) for direct food contact. Whitford is globally recognized for the extremely high standards and reliability of its coatings.

CSI Certification: Issued by the prestigious European Certification and Behavioral Analysis Center, this certification ensures that all FB Kitchenware utensils comply with current regulations for food contact. It guarantees products free from contamination and harmful substances.

SGS Certification: Obtained from SGS, a world leader in product verification and certification, this certification attests through rigorous testing to the safety and absence of harmful substances in the materials used. It confirms that the utensils fully comply with international food safety standards.

These certifications assure customers of safe, reliable, and superior quality products.