Terms and conditions of sale
About Us
This e-commerce site is managed by BetBrothers Srl, VAT IT02375050065.
For any information, assistance requests, or complaints, please contact us at:
How to Purchase
Purchasing on FB Kitchenware is simple: add products to your cart, complete the checkout, and you will receive an order confirmation via email.
We reserve the right not to accept incomplete orders, incorrectly filled out orders, or orders for which payment verification has not been possible.
Prices and Availability
All prices are in Euros and include VAT, unless otherwise indicated.
Product availability is constantly updated; however, in rare cases, discrepancies between the warehouse and the website may occur. If a product is unavailable after purchase, our customer service will contact you promptly.
Shipping and Deliveries
Shipments are made via FedEx in Italy and to countries served by the courier.
Delivery times may vary depending on the destination and time of year. Any delays due to the courier, weather conditions, or causes beyond our control are not attributable to BetBrothers Srl.
Once the package has been handed over to the courier, you will receive an email with the tracking code to monitor your shipment.
Payment Methods
We accept the payment methods indicated during checkout, including credit cards, PayPal, and other systems available on the site.
The amount is authorized or charged upon order confirmation.
Right of Withdrawal
If you have purchased as a consumer, you can exercise the right of withdrawal within 30 days of receiving the order.
Products must be returned intact, unused, complete with original packaging, and in suitable conditions for resale.
Return shipping costs are the responsibility of the customer, except in the case of defective products or errors attributable to BetBrothers.
Damaged or Non-Compliant Products
If you receive a damaged, defective, or different product from the one ordered, please contact us within 7 days of delivery, attaching photographs and your order number.
After appropriate checks, we will, at our discretion, replace the product or issue a refund.
Legal Guarantee
All products sold are covered by the legal guarantee of conformity provided by current legislation (Legislative Decree 206/2005).
In the presence of a lack of conformity, the customer is entitled to the remedies provided by law.
Invoicing for Companies and Professionals
If you wish to receive an electronic invoice, please enter the following during checkout:
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Company Name
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VAT Number
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Recipient Code or Certified Email (PEC)
This information must be provided before the order is finalized.
Correct Use of Products
Products must be used according to the instructions and intended methods of use.
BetBrothers Srl cannot be held responsible for damages resulting from improper use, unauthorized modifications, or use that does not comply with the provided instructions.
International Shipping
For orders destined outside Italy, customs duties, local VAT, or other taxes provided by the destination country may apply.
These costs remain the responsibility of the recipient.
Applicable Law
These conditions are governed by Italian law.
For any disputes, the court provided by consumer protection legislation shall have jurisdiction.
It is also possible to use the European platform for online dispute resolution (ODR):
